Refund Policy

14-day refund

You can ask for a full refund within 14 days of the date of purchase, for any reason.

How to ask for a refund

• Through paddle.net: Paddle, our reseller, handles refunds. Go to https://paddle.net, look up your order with the email address you used, and request a refund.
• Or email us at starrify.eu@gmail.com with the star ID (for example IT850) and the email address used for the order, and we will arrange the refund with Paddle.

What happens next

Paddle returns the money to the payment method you used. Depending on your bank, it can take several business days to appear.

What a refund means for your star

When a purchase is refunded, the star returns to sale on our map: the star name and the owner name are removed, and the certificate and the ownership code become void and can no longer be used.

After 14 days

After 14 days we do not normally give refunds. If something went wrong with your order, for example the certificate never arrived, contact us and we will put it right.

Your legal rights

This policy does not limit any rights you have under the consumer law of the country where you live.